Terms of service

Agreement to these terms

These terms are an agreement between you and Metro Slopes LLC (“MetroSlopes,” “we,” “us”). They cover your use of the MetroSlopes website and app — the site where you learn about us, and the app where you create an account, enroll in classes, and manage your membership. By creating an account or using the service, you agree to these terms and to our privacy policy. If you don’t agree, don’t use the service.

What these terms do not cover

These terms are not your purchase contract. When you buy a Membership or a Discovery Pass you sign separate documents, and those documents — not this page — set what you bought, what it costs, and what you can cancel:

• your Membership and Services Agreement and its Purchase Summary — the amounts you pay, when you pay them, your term, and every cancellation and refund right;
• the Pre-Opening Schedule and the Discovery Schedule, which add product-specific rights to that agreement;
• the Recurring Payment Disclosure you consent to separately at checkout, which states what renews, what it costs, when dues begin, and how to cancel;
• the Electronic Records Consent, which covers delivering those documents by email and your right to a paper copy at no charge; and
• the participant waiver, signed once per person before their first session.

Nothing in these terms reduces a cancellation or refund right in your signed agreement or under California law. If these terms and your signed agreement say different things about your purchase, your agreement controls, and a schedule attached to it controls for that product.

Eligibility and members of your household

You must be 18 or older to create an account. Accounts are created and managed by adults. When you add or enroll a member of your household, you represent that you are their parent or legal guardian, or are otherwise authorized to act for them; that you accept these terms and the liability waiver on their behalf; and that you’re responsible for their conduct and for the charges on your account.

Your account

You can create an account with a code emailed to you, or with Google. Keep your sign-in secure and your details accurate — you’re responsible for activity under your account, and you should tell us promptly at info@metroslopes.com if you think someone else has accessed it. Keep your email address current: it is where your agreement, receipts, renewal and price-change notices, and cancellation confirmations go. We may suspend or close accounts that violate these terms.

The service

Through the app you can browse classes, enroll students, join waitlists, buy and manage memberships and lessons, sign the liability waiver, and check in on the day. What’s available — class schedules, membership tiers, and prices — is shown in the app and can change. We may add, change, or remove features.

Until the Burlingame facility opens, you can create a household and buy, but you cannot book a session. If you buy in that window, your Pre-Opening Schedule states what you get now, the projected opening date, and what happens if that date moves.

Acceptable use

Use the website and app for their intended purpose, and follow the facility rules and staff instructions when you visit. Don’t try to break, probe, overload, scrape, or reverse-engineer the service; don’t access accounts that aren’t yours, impersonate anyone, or use the service to break the law. We can suspend accounts that do.

Purchases and payments

Prices are shown in the app and may be subject to tax. Payments are processed by our third-party processor, Helcim, and are also subject to Helcim’s terms; we don’t store your full card number. When you buy a membership or a lesson, you authorize us to charge your payment method for the amount shown.

Every charge traces to your Purchase Summary, a renewal that summary describes, or something you separately buy. We will not charge you an amount we cannot trace to one of those.

Memberships, initiation, and when dues begin

A Membership is priced per month. Your Purchase Summary states what you pay at checkout, what the monthly amount is, and when monthly dues begin.

Monthly dues begin at your household’s first Membership Session — the first visit where someone covered by the Membership uses it for a class, a lesson, or open training. Buy before the facility opens and no monthly dues are charged until after it opens.

Memberships renew automatically. After the initial term on your Purchase Summary, your Membership renews month to month at that monthly amount, charged to the card on file, until you cancel. We tell you between 7 and 30 days before the monthly amount ever changes, and send you a written reminder once a year of what you are subscribed to, what it costs, and how to cancel.

An initiation fee, where your purchase includes one, is charged once. It is part of your total contract payment, so it is included in the proration if you cancel — your agreement does that math.

How to cancel

Any of these works. None is required in place of another:

• from your account on the website, without calling or visiting;
• in person at the facility;
• by email from the address on file with MetroSlopes; or
• by first-class mail to Metro Slopes LLC, 50 Broderick Road, Burlingame, CA 94010.

An ordinary cancellation stops the next renewal. Your access continues through the term you have already paid for, and you owe no cancellation fee.

Cancellation and refunds

Your signed agreement and its schedules set your refunds, not this page. Two things hold across all of them. Every refund is paid within 10 days of the notice or event that produces it. And you are liable only for the value of services that were actually available to you, initiation fee included, prorated over your term.

Your agreement gives you these cancellation rights, each of which carries a refund:

• within five business days of signing;
• within five business days after the facility actually opens, if you bought before opening;
• automatically, if we have not opened by your full-refund date;
• on the death or verified disability of a covered participant; and
• if you move more than 25 miles away with no comparable facility to transfer to.

These rights come from your agreement and from California law, and nothing on this page or anywhere else we publish conditions or reduces them. An ordinary month-to-month cancellation after those windows have passed produces no refund — you keep the access you already paid for instead. If a charge looks wrong, email info@metroslopes.com and we’ll check the charge record and correct our own error.

Our content

The app, website, our name and logo, and the content and renders we create are owned by MetroSlopes and protected by intellectual-property laws. We give you a limited, personal, revocable license to use the service as intended. Anything you submit (like a message or profile detail) stays yours; you give us permission to use it only as needed to provide the service.

The services MetroSlopes runs on

Helcim processes payments. Google provides the sign-in option and the analytics on customer-facing pages. Amazon SES delivers email. Vercel, Neon, and Inngest host the app, store its data, and run its scheduled work. Those companies’ own terms govern their services, and we’re not responsible for their outages. The privacy policy says what each one receives.

Skiing carries risk — and the waiver you sign

Skiing and snowboarding, and use of our facility, involve inherent and other risks of injury. Participation is voluntary, and it requires the separate Release of Liability and Assumption of Risk you sign in the app for each participant. That signed waiver governs physical-activity liability — nothing in these terms replaces, limits, or supersedes it, and if they ever conflict, the signed waiver controls for anything relating to physical-activity injury. You agree to follow the safety instructions of our staff.

Indemnification

You agree to indemnify and hold MetroSlopes harmless from claims and costs arising out of your (or your household members’) breach of these terms, misuse of the service, or violation of the law, to the extent permitted by applicable law.

Suspension and termination

You can stop using the service and close your account at any time. Closing your account is not the same as cancelling a Membership — the cancellation channels above are how you do that. We may suspend or terminate access if you violate these terms or to protect the service, our members, or our staff. Terms that by their nature should survive — payment obligations, waivers, disclaimers, limitation of liability, and the sections below — survive termination.

Changes to these terms and the service

We may update these terms. When we do, we’ll move the effective date, and for material changes we’ll give notice by email or in the app; significant changes to things like billing or liability terms will ask for your agreement again. We may also change or discontinue parts of the service. Continuing to use the service after a change takes effect means you accept the updated terms. A change to these terms never changes an agreement you have already signed.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below. For any dispute that is not subject to arbitration, the state and federal courts located in San Mateo County, California have exclusive jurisdiction, and you and MetroSlopes consent to their jurisdiction and venue.

General

If any part of these terms is found unenforceable, the rest stays in effect. These terms and our privacy policy are the entire agreement between you and MetroSlopes about your account and your use of the website and app; your signed purchase agreement, its schedules, its Purchase Summary, and the participant waiver are separate documents and are the entire agreement about what you bought. Our not enforcing a term isn’t a waiver of it.

Contact

Questions about these terms? Email info@metroslopes.com, or write to Metro Slopes LLC, 50 Broderick Road, Burlingame, CA 94010.