Terms
Terms of service
The terms you agree to when you use the Metro Slopes website and app — including how memberships, billing, and safety work.
Effective July 3, 2026 · Last updated July 3, 2026
Agreement to these terms
These terms are an agreement between you and Metro Slopes LLC (“Metro Slopes,” “we,” “us”). They cover your use of the Metro Slopes website and app — the site where you learn about us, and the app where you create an account, enroll in classes, and manage your membership. By creating an account or using the service, you agree to these terms and to our privacy policy, along with the specific prices and policies shown to you at the time of purchase, which are part of this agreement. If you don’t agree, don’t use the service.
Eligibility and members of your household
You must be 18 or older to create an account. Accounts are created and managed by adults. When you add or enroll a member of your household, you represent that you are their parent or legal guardian, or are otherwise authorized to act for them; that you accept these terms and the liability waiver on their behalf; and that you’re responsible for their conduct and for the charges on your account.
Your account
You can create an account with an email code, with Google, or with Apple. Keep your sign-in secure and your details accurate — you’re responsible for activity under your account, and you should tell us promptly at info@metroslopes.com if you think someone else has accessed it. We may suspend or close accounts that violate these terms.
The service
Through the app you can browse classes, enroll students, join waitlists, buy and manage memberships and lessons, sign the liability waiver, and check in on the day. What’s available — class schedules, membership tiers, and prices — is shown in the app and can change. We may add, change, or remove features.
Acceptable use
Use the website and app for their intended purpose, and follow the facility rules and staff instructions when you visit. Don’t try to break, probe, overload, scrape, or reverse-engineer the service; don’t access accounts that aren’t yours, impersonate anyone, or use the service to break the law. We can suspend accounts that do.
Purchases and payments
Prices are shown in the app and may be subject to tax. Payments are processed by our third-party processor, Helcim, and are also subject to Helcim’s terms; we don’t store your full card number. When you buy a membership or a lesson, you authorize us to charge your payment method for the amount shown.
Memberships and automatic renewal
Memberships renew automatically. Before you buy, we show you the price, the billing frequency, the length of the term, and how to cancel. Your membership continues and your payment method is charged on a recurring basis at the price and interval shown until you cancel. Before a renewal, and before any price change, we’ll send the notices required by law.
You can cancel at any time from your account — the same way you signed up, without having to call or visit — and cancellation takes effect at the end of your current billing period unless the point-of-sale terms say otherwise. We keep a record of your enrollment and cancellation.
Cancellation and refunds
Refund and cancellation rules differ by what you bought — memberships, single lessons, class packages, and events each have their own policy. Those specific windows, fees, and eligibility are disclosed to you at the time of purchase and are part of these terms. If something goes wrong with a charge, email info@metroslopes.com and we’ll work it out.
Our content
The app, website, our name and logo, and the content and renders we create are owned by Metro Slopes and protected by intellectual-property laws. We give you a limited, personal, revocable license to use the service as intended. Anything you submit (like a message or profile detail) stays yours; you give us permission to use it only as needed to provide the service.
Third-party services
The service relies on third parties — Helcim for payments, and Google and Apple for sign-in. Your use of those is subject to their terms, and we’re not responsible for their acts, outages, or content.
Skiing carries risk — and the waiver you sign
Skiing and snowboarding, and use of our facility, involve inherent and other risks of injury. Participation is voluntary, and it requires the separate Release of Liability and Assumption of Risk you sign in the app for each participant. That signed waiver governs physical-activity liability — nothing in these terms replaces, limits, or supersedes it, and if they ever conflict, the signed waiver controls for anything relating to physical-activity injury. You agree to follow the safety instructions of our staff.
Disclaimer of warranties
The website and app are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose, and we don’t warrant that the service will be uninterrupted, timely, secure, or error-free.
Limitation of liability
To the fullest extent permitted by law, Metro Slopes LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or app, and our total liability for any claim relating to the website or app is limited to the amount you paid us for the service in the 12 months before the claim.
Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law — including liability for gross negligence, recklessness, willful injury, or fraud. This section applies to the website and app; it does not affect the separate liability waiver for in-person participation.
Indemnification
You agree to indemnify and hold Metro Slopes harmless from claims and costs arising out of your (or your household members’) breach of these terms, misuse of the service, or violation of the law, to the extent permitted by applicable law.
Suspension and termination
You can stop using the service and close your account at any time. We may suspend or terminate access if you violate these terms or to protect the service, our members, or our staff. Terms that by their nature should survive — payment obligations, waivers, disclaimers, limitation of liability, and the sections below — survive termination.
Changes to these terms and the service
We may update these terms. When we do, we’ll move the “last updated” date, and for material changes we’ll give notice by email or in the app; significant changes to things like billing or liability terms will ask for your agreement again. We may also change or discontinue parts of the service. Continuing to use the service after a change takes effect means you accept the updated terms.
Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below. For any dispute that is not subject to arbitration, the state and federal courts located in San Mateo County, California have exclusive jurisdiction, and you and Metro Slopes consent to their jurisdiction and venue.
Arbitration and class-action waiver
Please read this section carefully. It affects how disputes are resolved and requires them to be handled individually, not in court or as a class action — unless you opt out.
Talk to us first. If you have a dispute, email info@metroslopes.com and give us 60 days to resolve it. Most issues are settled this way.
Binding individual arbitration. If we can’t resolve it, you and Metro Slopes agree that any dispute arising out of or relating to these terms, the website, the app, or your account will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration takes place in San Mateo County, California, or by videoconference or on written submissions where the rules allow. You and Metro Slopes give up the right to sue in court and to have a dispute decided by a judge or jury, except as noted below.
Class-action waiver. Disputes will be brought only on an individual basis. You and Metro Slopes waive any right to bring or take part in a class, collective, or representative action, and the arbitrator may not consolidate more than one person’s claims.
Exceptions. Either of us may instead bring an individual claim in small-claims court if it qualifies. This arbitration agreement covers disputes about the website, app, and your account; it does not modify or replace the separate Release of Liability and Assumption of Risk you sign for in-person participation, which governs physical-activity injury claims. Nothing here waives protections that California law gives you as a consumer.
30-day opt-out. You can opt out of this arbitration agreement within 30 days of creating your account by emailing info@metroslopes.com with your name, your account email, and a statement that you opt out of arbitration. Opting out won’t affect any other part of these terms.
General
If any part of these terms is found unenforceable, the rest stays in effect. These terms, together with our privacy policy, the policies shown at the time of purchase, and the liability waiver you sign, are the entire agreement between you and Metro Slopes about the service. Our not enforcing a term isn’t a waiver of it.
Contact
Questions about these terms? Email info@metroslopes.com, or write to Metro Slopes LLC, 50 Broderick Road, Burlingame, CA 94010.
Read our privacy policy.